Course curriculum

  • 1

    Welcome and Orientation

    • [WATCH] Welcome / Introduction
  • 2

    Module 1: Do You Speak Jackal or Giraffe?

    • [WATCH] An Intro to Effective Communication

    • [WATCH] What Language Is That?

    • [WATCH] Four Part Communication Framework
  • 3

    Module 2: Effective Communication Starts with Your...Eyes??

    • [WATCH] The Importance of Observations Over Judgments

    • [WATCH] What Object is That?

    • [WATCH] Observing vs. Judging Yourself

    • [TO-DO] Reflection & Practice
  • 4

    Module 3: The Feelings Behind the Words

    • [WATCH] The Role Feelings Play in Effective Communication

    • [WATCH] Detecting Others' Feelings

    • [WATCH] Recognizing and Expressing Your Feelings

    • [TO-DO] Reflection & Practice

    • [READ] A note from Dr. Jenn Moore

  • 5

    Module 4: Honoring Your Needs and the Needs of Others

    • [WATCH] Clues Other People Give You About Their Needs

    • [WATCH] Investigating Your Own Needs

    • [TO-DO] Reflection & Practice
  • 6

    Module 5: How to Ask for What You Need

    • [WATCH] The Difference between Requests and Demands

    • [WATCH] Responding to Demands

    • [WATCH] The Art of Getting Your Needs Met

    • [TO-DO] Reflection & Practice
  • 7

    Module 6: Common Catalysts and Barriers to Communication

    • [WATCH] Meaningful Communication Begins With This

    • [WATCH] Habits that are Barriers to Communication

    • [WATCH] What Hat is That?

    • [TO-DO] Reflection & Practice

    • [READ] Closing Comments
  • 8

    Wrap Up

    • [WATCH] Cooperative Communication Wrap Up

    • Cooperative Communication at Work Quiz

    • Course Completion Survey
  • 9

    Bonuses

    • [DOWNLOAD] Quiz: How Well Do You Communicate?